Tools that make service delivery cleaner.
FastAPI dashboards, ticket workflow improvements, tenant onboarding context, Autotask PSA integrations, and Microsoft 365 administration support.
Focus
Practical systems work, improved with software.
I support and improve real operating environments: cloud identity, collaboration platforms, endpoint fleets, networks, security tooling, and the workflows that connect them.
Microsoft 365 environments that stay manageable.
Shared mailboxes, guest access, delegated mailbox access, departed-user workflows, private-channel strategy, restoration, and access-control remediation across client environments.
Broad troubleshooting without losing the thread.
Email security, message tracing, SPF, DKIM, DMARC, ARC, quarantine review, suspicious headers, firewalls, VPNs, endpoints, servers, VMs, printers, scanners, and business applications.
Capabilities
Systems, automation, and operations.
I work best on technical problems that need both hands-on administration and enough engineering judgment to make the fix repeatable.
Automation and API engineering
Python, PowerShell, FastAPI, Microsoft Graph, REST APIs, Autotask PSA integrations, Git, and GitHub.
Identity and collaboration administration
Microsoft 365, Entra ID, Exchange Online, SharePoint, Teams, Google Workspace, SAML/SSO, and SSL/TLS.
Security operations and deliverability
Defender, Proofpoint, AppRiver, Barracuda, SentinelOne, Huntress, Blackpoint, SPF, DKIM, DMARC, ARC, and quarantine workflows.
Infrastructure and endpoints
Windows Server, Linux, macOS, Docker, DNS, DHCP, VPN, VLANs, SonicWall, Sophos, UniFi, NinjaOne, Caddy, and Cloudflare Tunnel.
Documentation and process improvement
SOPs, runbooks, closeout notes, support handoffs, escalation quality, asset hygiene, and lifecycle tracking.
AI-assisted development and evaluation
Prompt engineering, model output evaluation, edge-case prompts, AI-assisted development workflows, Claude, ChatGPT, Codex, and OpenClaw.
Selected Work
Representative systems and tooling.
A focused snapshot of the work I want associated with my name: operational tooling, infrastructure, and applied engineering.
Internal tooling
FastAPI / Autotask / Microsoft 365
MSP Operations Dashboard
Dashboard features for ticket visibility, approvals, ticket detail views, operational triage, tenant onboarding context, and administration workflows tied to Autotask and Microsoft 365.
Infrastructure
Docker / Cloudflare
Self-Hosted Infrastructure
Docker-hosted services using Linux, Vaultwarden, Caddy, Cloudflare Tunnel, DNS, TLS, tunnel validation, and reachability troubleshooting.
Client environments
Networks / Endpoints / Identity
MSP Client Environment Builds
Infrastructure planning and production stabilization for client environments covering endpoint fleets, cloud identity, security stack layout, network topology, and support handoff.
Academic archive
React / Node.js / SSO
Marist Faculty Election System
Capstone work as project manager and backend engineer for a faculty election platform. Coordinated SAML/SSO with university IT, implemented HTTPS, and built backend services with a React administration portal.
Experience
Recent roles.
Jul 2025 - Present
Systems Engineer, TeamLogic IT - Financial District NYC
Builds internal MSP platform capabilities, Microsoft 365 automation, tenant onboarding workflows, infrastructure architectures, security triage processes, and operational tooling for client environments.
Jul 2024 - Jul 2025
Service Desk Support Specialist (L2), Adaptive IT
Delivered Level 2 support across Windows, macOS, Microsoft 365, Google Workspace, SaaS platforms, peripherals, mapped drives, browser/session issues, and endpoint access problems.
Jul 2024 - Jul 2025
AI Training Software Engineer - Contract, Outlier AI
Evaluated model outputs against quality rubrics, designed edge-case prompts, and worked in a fast-turnaround review workflow focused on accuracy, completeness, safety, and style.
Jun 2021 - Nov 2023
IT Intern, CISO Global Inc.
Supported endpoint security uplift across 1,000+ devices, software migrations, CMDB/asset accuracy, ticket-based support, and workstation deployments.
Toolchain
Hands-on across operations, automation, and support.
Automation and Development
Python, PowerShell, FastAPI, Microsoft Graph, REST APIs, Autotask, TypeScript, Node.js, Git, GitHub.
Cloud, Identity, Collaboration
Microsoft 365, Entra ID, Exchange Online, SharePoint, Teams, Google Workspace, SAML/SSO, SSL/TLS.
Infrastructure and Networking
Windows Server, Linux, macOS, Docker, DNS, DHCP, VPN, VLANs, SonicWall, Sophos, UniFi, Caddy, Cloudflare Tunnel.
Security and MSP Operations
Defender, Proofpoint, AppRiver, Barracuda, SentinelOne, Huntress, Blackpoint, Keeper, Dropsuite, NinjaOne, Autotask, HaloPSA, Hudu, IT Glue.
Contact
Useful conversations start with the problem.
Reach out for systems engineering, Microsoft 365 automation, internal tooling, infrastructure, MSP operations, or security/deliverability work.